Get Healthcare JobsGet Healthcare Jobs

Transportation Manager


Ad
  • LogistiCare
  • 12/06/18
  • Atlanta, GA
  • 30349
  • Full-time
The Transportation Manager manages the day-to-day routing of trips in assigned region.

ESSENTIAL FUNCTIONS

Customer Service
The Transportation Manager ensures that regional office exhibits outstanding problem solving skills as well as excellent verbal, written and interpersonal communication skills when communicating with recipients and their families, health care facilities, transportation providers and internal customer.
Demonstrates through understanding of LCAD software and ensures that the office:
Is staffed appropriately to receive complaint calls/faxes
Records and correctly codes the complaints it receives
Runs the LCAD Customer Issues Report daily to review complaints from the region received by the operations center or the regional office
Establishes, maintains and strengthens regional office processes to investigate, validate, resolve, respond to, follow through on and prevent re-occurrence of complaint (s)
Ensures that the assigned (or an alternate) provider quickly picks up the client after receiving the client's •Where's My Ride?• call by:
Adequately staffing the regional office to answer •Where's My Ride• calls
Following established procedure in handling such calls
Recommends liquidated damages, if necessary
Assists with providing support to office staff in pursuit of excellent customer service

Transportation Provider Network
Assumes primary responsibility for network development, support, improvement and contract enforcement
Communicates with providers often, visits them regularly and/or observes their fleets in action in order to ensure that providers know contract requirements, adhere to contract and knowledge is gained regarding emerging problems affecting providers
Runs appropriate LCAD report(s), at least monthly, to monitor providers' cost, on time, •Where's My Ride?• and reroute performance
Assists the Director of Operations in managing the distribution of work within the region
Maintains inventory of and reports quarterly on all vehicles, drivers and provider insurance coverage(s)
Maintains applicable certification(s) to qualify, and is able to train drivers and inspect vehicles, if necessary
Negotiates first level of provider contracts with established guidelines

Relations with Healthcare Facilities
Assumes primary responsibility for network development, support, improvement and contract enforcement
Visits health care facilities regularly to:
Maintain and strengthen relations and communications
Ensures that the facility staff knows how to voice concerns to our company
Regional office has prior knowledge of emerging problems
Facility staff has realistic expectations of NET
Assists Operations Center's efforts to:
Provide quality NET to recipients
Establish and continually validate the need for standing orders
Prevent fraud and abuse
Encourage recipients' use of the gas reimbursement program

Data Collection, Maintenance and Reporting
Reports monthly to the Director of Operations on:
Provider and facility visits, field work and training inspections (if any)
Complaints, calls, cancellations and re-routes
Assumes primary responsibility and leadership for quarterly advisory and provider meetings

Budget
Submits budgets as directed and maintains day-to-day control of regional-based operational expenditures
Recommends assignment of trips to comparable quality but less costly providers
Performs other duties as assigned by Operations Manager

SUPERVISORY RESPONSIBILITIES
Directly supervises Assistant Transportation Coordinators, Leads and Supervisors; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations

Education
BA/BS Degree preferred

Experience
One to three years experience with transportation providers and/or medical transportation and contract enforcement. Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting.

SKILLS & ABILITIES
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook.

Other Requirements
Two to three years experience supervisory experience. Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus. Knowledge of Medicaid guidelines a plus.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Approximately 80% of work time is conducted in an office environment in a controlled atmosphere building and approximately 20% will involve travel.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Employer Information

Browse other Healthcare Jobs in Georgia

  1. Physician / Pediatrics / Georgia / Permanent /...

    Atlanta, GA
    Atlanta, GA: We seek an excellent Pediatrician to join a growing 200-bed hospital in a suburb about an hour west of Atlanta. You w...
  2. Registered Nurse-Nights- Per Diem/Contract- ICU

    Atlanta, GA
    Job Description Entrust Your Career to HealthTrust! Unit: Intensive Care Unit At HealthTrust Workforce Solutions, we focu...
  3. Physician / Family Practice / Georgia / Locum or...

    Atlanta, GA
    We have a client looking for a Family Practice physician to help grow a well-established clinic. - Urgent Care / Primary Care Cli...
  4. Physician / Pediatrics / Georgia / Permanent /...

    Atlanta, GA
    Atlanta, GA: We seek an excellent Pediatrician to join a growing 200-bed hospital in a suburb about an hour west of Atlanta. You w...
  5. Registered Nurse- MedSurg- Night Shift- Per...

    Atlanta, GA
    Job Description Entrust Your Career to HealthTrust Unit: Med/Surg At HealthTrust Workforce Solutions, we focus on a healt...
  6. Physician / Hospitalist / Georgia / Locum tenens...

    Atlanta, GA
    Adult inpatient without ICU * 7 on/7 off * Weekenders and part-time accepted * 6 months of coverage needed * Paid malpractice insu...
  7. Physician / Psychiatry / Georgia / Locum tenens...

    Atlanta, GA
    Job Description / Requirements (Psychiatry-Child/Adolescent) - Locum Tenens StartDate: 12/01/2018Available Shifts: Regular 8 Pay...
  8. Physician / Surgery - Orthopedics / Georgia /...

    Atlanta, GA
    Job Description / Requirements Orthopedic Physician - in Georgia StartDate: ASAP Pay Rate: $450000.00 - 650000.00 Atlanta Orthop...
  9. Physician / Internal Medicine / Georgia /...

    Atlanta, GA
    A large primary care clinic with multiple locations around Atlanta has openings for primary care physicians to join their team. Th...
  10. Physician / Pediatrics / Georgia / Locum tenens...

    Atlanta, GA
    Catapult Healthcare has partnered with a Facility in Georgia that is seeking a Pediatrician to join their organization on a locum...