Get Healthcare JobsGet Healthcare Jobs

Training Coordinator


  • LogistiCare
  • 03/26/19
  • Miami, FL
  • 33014
  • Full-time
The Training Coordinator manages all of the logistical and administrative work needed to ensure instructor-led and online training programs run successfully and is responsible for overseeing the online training program. This includes the assessment, plan, implementation, facilitation, tracking and day-to-day operations. The Training Coordinator will also monitor the effectiveness of training.

ESSENTIAL FUNCTIONS
Develops and updates all training manuals, handouts and training aids for contact center and regional offices
Ensures customer service/call taking is standardized through on-site training initiatives
Ensures contact center new hire paperwork and files are completed in a timely manner and distributed to appropriate departments and/or supervisor
Conducts new hire training for contact center employees

Quality Assurance:
Performs call monitoring and productivity measurement; provides feedback to managers and supervisors
Uses quality monitoring database to compile, track and trend individual and team (regional) performance
Assists in developing action plans along with providing coaching/training to employees with substandard performance
Develops/updates and submits new/revised QA policies and procedures to management for approval

Staff Fulfillment & Development:
Coordinates the screening and hiring of contact center applicants through the LogistiCare applicant database and via utilizing local resources
Coordinates and conduct interviews for the contact center
Responds to employment inquiries from applicants
Conducts new hire orientations
Coordinates local human resource activities for the contact center staff with the Corporate Human Resources department
Other functions as required in the performance of daily company business requirements

POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations

REQUIREMENTS

Education
High school diploma or equivalent required; college degree or current pursuit of college degree preferred

Experience
2 to 5 years contact center customer service experience is strongly preferred
1+ year(s) experience in a Training position strongly preferred

Skills
Facilitation experience in both small and large groups using a variety of mediums effectively
Knowledge and proficiency of contact center management tools and principles; knowledge of and proficiency in quality improvement tools and processes
Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner
Must be able to work independently and as a member of a team
Experience dealing with crisis and ability to create processes that best benefit the entire team
Excellent customer service and phone skills
Must possess ability to analyze data and report on center performance
Strong management and organizational skills
Ability to accurately type 35+ corrected words per minute
Ability to work independently or with a team
Proficient in Microsoft Word, Excel and Outlook
Read, write and understand English fluently
Bi-lingual a plus

WORKING CONDITIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
-Able to sit at and work on a computer for periods of time
-Able to use the phone for periods of time
-Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
-Required to be at the work location to perform job functions
-Ability to speak, hear and see for the assigned work day
-Repetitive key stroke/data entry for the assigned work day
-Ability to ambulate as needed for the assigned work day
-Ability to meet the requirements of the Customer Service Representative job description

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Employer Information

Browse other Healthcare Jobs in Florida

  1. Travel Nurse - IR RN - Pueblo, CO

    Miami, FL
    Travel IR Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) position in Pueblo, CO ....
  2. Travel Nurse - Med/Surg RN - Hazard, KY

    Miami, FL
    Travel Med/Surg Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) position in Hazard,...
  3. Travel Nurse - ICU RN - Providence, RI

    Miami, FL
    Travel ICU Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) position in Providence,...
  4. Travel Nurse - Step Down RN - Longview, TX

    Miami, FL
    PCU RN needed in Longview, TX for 13 week travel contract! Job Details - ASAP start - 36 hour weeks; 7a - 7p or 7p - 7a - Estimate...
  5. Travel Nurse - Hospice RN - Baraboo, WI

    Miami, FL
    Travel Hospice RN Case Manager Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) posi...
  6. Travel Nurse - OR RN - Great Falls, MT

    Miami, FL
    Travel OR Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) position in Great Falls,...
  7. Travel Nurse - Med/Surg RN - Billings, MT

    Miami, FL
    Med/Surg Registered Nurse (RN) We have a wonderful Registered Nurse (RN) opportunity in Billings, MT. Job Details * $1700/gross *...
  8. Travel Nurse - PACU RN - Rapid City, SD

    Miami, FL
    Travel PreOp/PACU Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) position in Rapid...
  9. Travel Nurse - Cath Lab RN - Mountain Home, AR

    Miami, FL
    Travel Cath Lab Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) positon in Mountain...
  10. Travel Nurse - Endoscopy RN - Phoenix, AZ

    Miami, FL
    Travel Peds Endo Registered Nurse (RN) Start your next travel opportunity with this great Registered Nurse (RN) positon in Phoenix...