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Provider Relations Director


  • LogistiCare
  • 08/12/20
  • Austin, TX
  • 78753
  • Full-time
The Provider Relations Director defines, implements, and maintains a compliant, effective and efficient Transportation Provider Network in their assigned market(s). They will ensure on-going network development and available contract rate capacity through commitment to overall network health.

The Provider Relations Director will have operational responsibility for the management and successful leadership of all programs across their market(s). They will provide direction and close guidance in managing on-going transportation supplier relationships through communicating with all Provider Relations Managers/Coordinators. Reporting to the Network Regional Director they will manage the everyday workings of the Provider Relations program, including but not limited to overseeing implementations, trainings, remediating issues with Transportation Providers, ensure PRM compliance with appropriate procedures, and providing timely and accurate reporting to senior leadership. The Director will provide leadership support on the development, implementation and execution of all deployments, special projects or other Network Health related actions.

Reporting Relationships:
HR oversight for Provider Relations & Network Operations Leadership

Departmental Relationships:
The Provider Relations Director has frequent and significant contact with field operations as well as internal corporate departments.

ESSENTIAL FUNCTIONS
Ensuring Network Capacity: consistent network development
Managing Cost of Transportation (unit cost)
Managing Company vehicle & maintenance oversight for working group
Performing HR oversight for Management level employees.
Liaise with Network Development team on capacity strategies, develop & oversee execution of action plans
Liaise with Network Services team on provider compliance as part of provider performance oversight
Ensures overall network health for the assigned market/area through on-going network development and individual provider relations support.
Executes on-going network development to prevent network deficiencies and meet or exceed budgeted unit cost.
Manages transportation provider network contracts to ensure that performance criteria are met and maintained.
Oversees the onboarding of transportation providers to include contracting and negotiating rates.
Ensure credentialing policies are followed and standards are adhered to.
Develop metrics and implement plans to execute on-going network development to manage network deficiencies.
Ensure delivery and review of the provider performance reviews.
Supports the negotiations with provider networks to meet budgeted costs.
Oversight of corrective action plan administrations for transportation provider contract deficiencies and approves liquidated damages as appropriate.
Approves new provider contracts, settlement deductions and other payments as needed.
Engages in provider relations support to initiatives for overall provider business management support (i.e. assisting with grants for vehicles, strategies for hiring and maintaining quality drivers)
Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives.
Responsible for overall platform utilization (transition & implementation).
Develops ongoing relationship with transportation providers & outside agencies relevant to network health and provider business support.
Manages problem resolution and quality monitoring including provider complaint reports.
Other duties as assigned.

POSITION QUALIFICATIONS
Competency Statements
Analytical Skills -- Ability to develop and use statistical, cost and financial / accounting evaluation tools and procedures
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Decision Making - Ability to make critical decisions while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Management Skills - Ability to organize and direct oneself and effectively
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations

SUPERVISORY RESPONSIBILITIES
Responsibilities include interviewing, hiring, training Provider Relations and Network Operations Managers and ensuring they maintain approved FTE for reporting positions; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education
Bachelor's degree or equivalent work experience

Experience
3 to 5 years of relevant analysis experience required
Experience in the medical or human services transportation preferred
2 to 3 years of supervisory experience required
Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus
Knowledge of Medicaid guidelines a plus

Driving Requirements:
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with LogistiCare's driver qualification standards
Must be able to use a hands-free mobile phone

SKILLS & ABILITIES
Strong analytical and reporting skills
Knowledge of organizational planning, budgetary administration and controls
Knowledge of statistical and financial analysis techniques
MS Office (Outlook, Excel, Word, PowerPoint)
Qlik Sense experience preferred
Excellent provider relations management
Advanced industry experience
Excellent process and design improvement skills
Strong risk management skills

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
- Ability to uphold the stress of traveling

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 50% of work time is conducted in an office environment in a controlled atmosphere building and approximately 50% will involve travel.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Employer Information

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