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Network Operations Manager


  • LogistiCare
  • 08/10/20
  • Miami, FL
  • 33014
  • Full-time
The Network Operations Manager provides leadership and oversight to the Network Operations Supervisor and Field Services team, ensuring their compliance with standard operating procedures, and is primarily responsible for the review and analysis of cost override results related to transportation expense and operational analysis. The position supports the Provider Relations Director for the assigned markets.

ESSENTIAL FUNCTIONS
The ability to think strategically, proactively identify negative trends and offer solutions, visualize relationships, exercise independent judgment, and manage multiple projects. The Network Operations Manager is responsible for the preparation of regular and ad-hoc management reports and analysis of Field Services Teams compliance with all standard operating procedures. The Transportation Network Management Analyst will assess all market transportation expense as it relates to adherence to budget and COGS plans and will identify areas of concern.

Departmental Relationships:
The Network Operations Manager has frequent and significant contact with Transportation Planning teams, Provider Relations teams as well as Field Services and other Compliance teams. The Network Operations Manager will support the Provider Relations Director.

The Network Operations Manager supports the Network team in outstanding problem solving skills as well as excellent verbal, written and interpersonal communication with transportation providers, internal and external customers.
Works with Transportation Planning teams to develop transportation expense analysis and reporting to support ongoing cost management efforts.
Establishes, maintains and strengthens processes to investigate, validate, resolve, respond to, follow through on and prevent re-occurrence of complaint(s) as related to the Transportation Provider network.
Lead and primary point of contact for Contract Specific Project Management
Primary oversight of PASS and other Provider / Driver compliance training
Liaise with appropriate teams regarding trip assignment etc.
Primarily responsible for working with the Network and Routing teams regarding the cost of transportation as it pertains to rate exceptions.
Supports Providers with manifest receipt, reconciliation, updates and execution
Supports Provider Operations specifically pertaining to implementations and conversions

POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations

SUPERVISORY RESPONSIBILITIES
Directly supervises Field Services Specialists, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education
BA/BS Degree preferred

Experience
1 to 3 years experience with transportation providers and/or medical transportation and contract enforcement
Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting
1 to 3 years of transportation, routing, or, dispatching experience and/or knowledge of transit system a plus
2 to 3 years supervisory experience

Driving Requirements:
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with LogistiCare's driver qualification standards
Must be able to use a hands-free mobile phone

SKILLS & ABILITIES
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook

Other Requirements
Knowledge of Medicaid guidelines a plus

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
- Ability to uphold the stress of traveling

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 50% of work time is conducted in an office environment in a controlled atmosphere building and approximately 50% will involve travel.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Closed

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