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Mass Transit Coordinator


  • LogistiCare
  • 03/11/19
  • Miami, FL
  • 33014
  • Full-time
The Mass Transit Coordinator is responsible for identifying clients that meet the criteria for using the Public Transit system and Volunteer Driver program. The Mass Transit Coordinator will work closely with the Transportation and Quality Assurance departments to ensure smooth coordination of clients to public transportation or volunteer driver program. This position will maintain an open line of communication with superiors and co-workers, recipients, facilities, and public transit systems.

ESSENTIAL FUNCTIONS
Identifies potential members that meet the criteria for using the Public Transit system and Gas Reimbursement program
Distributes transit tickets when appropriate and tracks utilization
Confirms that all drivers eligible for gas reimbursement meet program criteria and that invoices are paid appropriately
Works closely with the Transportation and Quality Assurance departments to ensure smooth coordination of the potential clients to the bus
Maintains an open line of communication with superiors and co-workers, facilities and public transit systems
Remains knowledgeable of Public Transit Bus Routes and schedules
Creates and maintains spreadsheets showing 12 month goals and projected cost savings
Performs other duties as assigned

POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency Statement(s)
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals

REQUIREMENTS

Education
High School Graduate or General Education Degree (GED)

Experience
2 years of prior customer service experience with heavy phone volume and data entry strongly preferred
Knowledge of Medicaid guidelines a plus

SKILLS & ABILITIES
Superior customer service and phone skills
Strong problem solving, time management and organizational skills
Exemplary soft skills to include but not limited to excellent verbal and written communication
Ability to set and meet realistic cost savings goals
Create and maintain spreadsheets showing 12-month goal projects and cost savings
Proficient with Microsoft Word, Excel, and Outlook
Ability to accurately type 35+ corrected words per minute
Ability to work independently or with a team
Must be able to handle heavy phone volume
Bilingual English/Spanish a plus

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


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