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Claims Liaison


  • LogistiCare
  • 10/16/20
  • Norton, VA
  • 24273
  • Full-time
The Claims Liaison serves as a contact person between new and existing transportation providers/mileage reimbursement members to answer questions and resolve any claims/billing related issues.

ESSENTIAL FUNCTIONS

* Informs Transportation Providers/ Mileage Reimbursement Members on proper claims submission procedures
* Identify and resolve problems with Transportation Provider /Mileage Reimbursement members
* Answers calls within a specified time frame as determined by LogistiCare.
* Checks voicemails and returns call daily
* Reaches out to internal and external departments as needed
* Adheres to and ensures all company policies are maintained
* Performs other administrative duties as assigned POSITION QUALIFICATIONS

* Competency Statement(s)
* Accurate - Ability to perform work accurately and thoroughly
* Analytical Skills - Ability to use thinking and reasoning to solve a problem
* Communication, Oral - Ability to communicate effectively with others using the spoken word
* Communication, Written - Ability to communicate in writing clearly and concisely
* Customer Oriented - Ability to take care of the customers' needs while following company procedures
* Interpersonal - Ability to get along well with a variety of personalities and individuals
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
* Time Management - Ability to utilize the available time to organize and complete work within given deadline

REQUIREMENTS

Education

* High School Graduate or General Education Degree (GED) Experience

* Previous experience in claims processing and training is a plus SKILLS & ABILITIES

* Computer Skills
* Ten Key skills required
* Superior Customer Service and Phone skills
* Must be able to work independently or with a team
* Ability to quickly learn new technology
* Must be able to understand and follow complex instructions
* Ability to accurately type 35 words per minute PHYSICAL DEMANDS

* Physical Abilities
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
* Other Physical Requirements
* Vision (Near, Distance, Color, Peripheral, Depth Perception)Sense of Sound (Auditory ability to project voice when needed and hear instructions in person and on the phone)

WORK ENVIRONMENT

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Entire work time is conducted in an office environment in a controlled atmosphere building.
* The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Employer Information

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