Get Healthcare JobsGet Healthcare Jobs

CC Team Lead


  • LogistiCare
  • 10/16/20
  • Edison, NJ
  • 08817
  • Full-time
The Contact Center Lead ensures that all team members have adequate resources, are proficient in their daily tasks and provides assistance with escalated situations. Serving staff by staying visible and walking the floor answering questions.

ESSENTIAL FUNCTIONS
Answers employee questions and takes escalated calls
Coaches agents on quality and key scorecard performance
Supports phone and queue work as needed
Initiates IT service requests as needed
Assists/takes escalations and complaints
Leads and manages by observations and coaches in the moment
Monitors client and team resource performance
Provides contact center management with staff performance feedback
May takes calls for 20% of their weekly shift to maintain an accurate understanding of position requirements

POSITION QUALIFICATIONS
Competency Statement(s)
Accurate - Ability to perform work accurately and thoroughly
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
Reliability - The trait of being dependable and trustworthy

REQUIREMENTS

Education
High School Graduate or General Education Degree (GED)

Experience
2 to 5 years contact center customer service experience is strongly preferred
1+ year(s) experience in a lead position strongly preferred

Skills
Excellent customer service and people skills and must be able to work independently or with a team
Ability to quickly learn new technology and processes
Must be able to understand and follow complex instructions
Read, write and understand English fluently
Ability to accurately type 35wpm

WORKING CONDITIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
-Able to sit at and work on a computer for periods of time
-Able to use the phone for periods of time
-Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
-Required to be at the work location to perform job functions
-Ability to speak, hear and see for the assigned work day
-Repetitive key stroke/data entry for the assigned work day
-Ability to ambulate as needed for the assigned work day
-Ability to meet the requirements of the Customer Service Representative job description

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Employer Information

Browse other Healthcare Jobs in New Jersey

  1. Licensed Practical Nurse (Lpn)

    Willingboro, NJ
    Job Description: Aveanna Healthcare remains focused on our mission of caring for our medically fragile patients during the COVID-...
  2. Registered Nurse, Hospice Home Care, RN (Bronx)

    New York, NY
    Job Description: Overview Provides high quality nursing care to meet the needs of the patient and manages/coordinates the deliver...
  3. Licensed Practical Nurse (LPN), Home Health

    Pottstown, PA
    Job Description: While the world is cautioned to stay home in response to the Coronavirus (COVID-19) pandemic, BAYADA's mission t...
  4. LPN

    New York, NY
    MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. W...
  5. Registered Nurse (RN) - Home Care

    Hempstead, NY
    If the hero in you wants to make a difference, provide meaningful one-on-one care, and develop relationships with both clients and...
  6. Licensed Practical Nurse - Staten Island

    New York, NY
    Licensed Practical Nurse - HIRING NOW ... $300 per day Practice the nursing you love in a safe, one-on-one home setting. Make a di...
  7. Sr. Manager Medical Safety

    Philadelphia, PA
    Job Description: Overview: Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients' live...
  8. RN House Supervisor - Non-Exempt

    Reading, PA
    This position is 16 hours per week (Friday and Saturday evening) POSITION SUMMARY • Provides oversight for the provision of care...
  9. Licensed Mental Health Therapist- Work from Home

    Freeport, NY
    Job Description: Private practice with no doors and no overhead. Join the world's largest online counseling platform. We provide...
  10. REGISTERED NURSE SUPERVISOR - RN - Skilled...

    MIDDLE CITY EAST, PA
    REGISTERED NURSE SUPERVISOR - RN - Skilled Nursing Facility - COVID-19 Crisis Response We are hiring a qualified Registered Nurse...