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Assistant Transportation Coordinator


  • LogistiCare
  • 11/20/20
  • Austin, TX
  • 78753
  • Full-time
The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.

ESSENTIAL FUNCTIONS

* Schedule route and dispatch trips to all manner of providers
* Assist in coordination of mass transportation when needed
* Administer trips for volunteer/ independent drivers and mileage reimbursement program
* Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs
* Works closely with transportation providers and health care facilities to resolve problems
* Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
* Responsible for daily communication with transportation providers
* Ensures accurate trip data input
* Other duties as assigned.

POSITION QUALIFICATIONS

Education

* High School Graduate or General Education Degree (GED)

Skills & Experience

* At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
* 1 to 2 years of routing, scheduling and/or dispatch experience preferred
* Prior in-bound call center experience preferred
* Knowledge of transit system a plus
* Knowledge of Medicaid guidelines and covered services plus
* Excellent customer service & phone skills
* Proficient with Microsoft Word, Excel, and Outlook
* Ability to work independently or within a team
* Must be able to handle heavy phone volume when tasked to assist
* To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Employer Information

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